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Introduction

Welcome to TUI Travel PLC’s Sustainable Development Report covering the progress we have made on our four priorities – Carbon Management, Destinations, Our Colleagues and Our Customers – since our first full Sustainable Development Report published in 2009.

Published one year later, this report includes data covering the financial year 1 October 2008 to 30 September 2009 (referred to throughout this report as 2008/09), except where otherwise stated.

This is an interim report, as from 2010 onwards we aim to align publication of our sustainability report more closely with the TUI Travel PLC Annual Report and Accounts, reflecting the integrated way in which we increasingly manage our sustainability performance alongside our commercial operations.

The objective of this report is primarily to report headline sustainability progress and data for 2009 and communicate our 2010 targets, principally for investors, academics, policy-makers, non-governmental organisations, TUI Travel management and other interested parties.

 

We are pleased to share some significant achievements both within our organisation and in collaboration with our peers across the travel sector that support TUI Travel’s vision of Making Travel Experiences Special and that demonstrate our commitment to Responsible Leadership, one of our four company values. By taking on Responsible Leadership we hope to increase the positive and minimise the negative impacts we have and to sustain the trust of the communities of which we are a part.

We have published within our report an overview of our performance in each of our priority areas. For full details please see our separate 2009 targets table which is available in the download section of this online version of this report.