We know that the leisure travel industry can have both positive and negative impacts on communities and the natural environment, depending on how these impacts are managed. We are committed to learning more about how our holidays can benefit local livelihoods and protect the environment – and putting these insights into practice. This is fundamental to preserving the quality of our product in years to come.
TUI Travel has an extensive supply chain operating across the globe, made up of many different kinds of tour operator and owner of accommodation, both large and small. These businesses are the gatekeepers to TUI Travel’s sustainability performance in our destinations, as each of them plays a significant role in managing our impacts on the local community, economy and environment. By focusing on sustainability, our suppliers are able to achieve cost efficiency savings which ultimately give customers better value for money. Our challenge is to extend the reach of our influence to all suppliers and to monitor their progress.
This year we can report:
Our two workstreams are Supplier Management and Destination Projects.
Supplier Management Goal: Ensure all suppliers in our destinations follow sustainability policies and have continuous improvement programmes in place.
Destination Project Goal: TUI Travel, working with partners, will make measurable improvements to local livelihoods and environmental protection in our destinations.
Board sponsor: Dermot Blastland, Managing Director, TUI UK & Ireland.
TUI Central Europe is continuing with its well recognised TUI Umwelt Champion (’Environment Champion’) award for its 100 most environmentally friendly hotels www.tui-deutschland.de/umwelt and TUI Nordic is working to achieve ISO14001 certification in all Blue Village flagship properties in Europe and Turkey by the end of 2010 www.fritidsresor.se.
We are working particularly closely with our flagship hotel suppliers to drive cutting edge sustainability performance, going beyond best practice benchmarks. In 2008/09, TUI UK & Ireland appointed an environmental management professional to carry out Environmental Diagnostic Audits for hotel properties in Turkey, Greece, Egypt and Spain. As an example of industry leading practice, First Choice Holiday Village Cyprus uses an average of 178 litres per guest per night and 17.2 kWh of energy.
Environmental and social contractual standards
"We have rolled out environmental and social contractual standards for accommodation suppliers"
Measuring our socio-economic impacts
Charitable activities at TUI Travel:
"94% of our businesses support environmental and/or social projects in destinationsii"
We are conscious of the pressures that tourism can place on local populations and resources and therefore work collaboratively with communities, local and national governments, NGOs and trade associations to support sustainable management of destinations and shape our strategy in this area.
"TUI Central Europe launched the industry sustainability initiative Futouris, which focuses on climate and biodiversity protection and the promotion of educational programmes www.futouris.org"
|Workstream objectives||Our 2008/09 targets||How we performed||Our targets for 2009/10|
TUI Travel suppliers adhere to contractual environmental and social standards
Group: Develop TUI Travel environmental and social contractual standards for accommodation suppliers
Achieved: Standards were developed and rolled out in Mainstream Sector Northern Region and Specialist & Emerging Markets
69% of supplier contracts contain environmental and/or social minimum standardsii
Group: Expand the use of TUI Travel’s environmental and social contractual standards for accommodation suppliers across all TUI Travel mainstream tour operating businesses
Group: Develop online training tools to brief TUI Travel purchasing managers on the environmental and social contractual standards for accommodation suppliers across the Mainstream Sector
TUI UK & Ireland: Extend accommodation contracts to include mandatory subscription to the Travelife Sustainability System by Summer 2011
Support the improvement of supplier performance on sustainable development
Group: Extend adoption of the Travelife Sustainability System across TUI Travel businesses and suppliers as appropriate
Achieved: As well as TUI UK & Ireland, Travelife has now been adopted by businesses in TUI Western Europe and Specialist & Emerging Markets
49% of businesses are using the Travelife Sustainability Systemii
Group: Extend the use of the Travelife Sustainability System across all mainstream tour operating businesses
Group: Audit a further 100 hotels using the Travelife Sustainability System
Group: Organise destination accommodation supplier dialogue/training on best environmental and social practice
Group: Audit 400 top hotels using the Travelife Sustainability System
Achieved: 400 top hotels were audited using the Travelife Sustainability System, which together accommodate more than 50% of TUI UK & Ireland’s customers
132 hotels achieved Travelife awards by the end of Summer 2009, which together accommodate more than 21% of TUI UK & Ireland’s customers
Increase the proportion of ‘sustainable’ products available to customers
Group: Launch initiatives to market ‘sustainable’ products in key markets
Achieved: 81% of businesses are identifying greener/fairer holidays and promoting them to customersii. TUI UK & Ireland launched First Choice’s Greener Holidays online brochure and TUI Deutschland launched Gruene Welten a dedicated website. Other businesses in TUI Western Europe, Activity and the Specialist & Emerging Markets Sector also identify greener holidays in brochures and websites
TUI UK & Ireland: 25% of customers staying in Travelife-awarded hotels by end of Summer 2010
TUI Nordic: 100% of TUI Nordic Blue Village flagship properties in Europe & Turkey to be ISO14001 certified by the end of 2010
Improve captive animal welfare in excursion venues used by TUI Travel
Group: Develop captive animal welfare guidelines and communicate to key contacts.
Achieved: Group captive animal welfare guidelines were developed and cascaded
Group: Implement a Travelife audit programme at major animal attraction excursion venues
Group: Initiate Travelife animal attraction audits for animal attractions which together cater for over 50% of TUI UK & Ireland’s customers by the end of 2010.
|Workstream objectives||Our 2008/09 targets||How we performed||Our targets for 2009/10|
Support destination initiatives to stimulate increased local involvement in tourism supply chain
Group: Communicate opportunities for taking part in current projects across TUI Travel business and generate increased support
Achieved: We communicated opportunities for businesses to support current destination projects and support for several projects has increased
81% of businesses have destination initiatives which benefit local livelihoodsii
Group: 85% of businesses to have destination initiatives which benefit local livelihoods
Group: Raise £2 million for the World Care Fund in 2009/10
|Group: Finalise and communicate Groupwide charity policy|
Achieved: A Groupwide charity policy and guidelines were developed and cascaded
In 2008/09, TUI Travel businesses supported over 114 charities with nearly 2 million Eurosii
Increase economic benefits to local communities in TUI Travel flagship all-inclusive properties
Group: Initiate a project to measure and improve the socio-economic impact of TUI Travel hotels
Achieved: A project was initiated with the Overseas Development Institute and the Travel Foundation focussing on an all-inclusive hotel property in Turkey
Group: Complete the project to measure and improve the socio-economic impact of a TUI Travel all-inclusive hotel, incorporate learnings into operations and publish results
Implement the principles of the Child-Protection Code across TUI Travel businesses
Group: Develop policy and guidance for the protection of children in tourist areas
Partially achieved: A Group Child Protection policy was developed, but this was not achieved within 2008/09
Group: Mainstream Sector businesses to sign up to the Child-Protection Code
Influence improvements in the sustainable management of key destinations
TUI Central Europe: Pilot destination audits to better understand specific sustainability issues in key destinations
Achieved: TUI Deutschland managers completed sustainability surveys in 57 destinations and key issues were incorporated into customer communications
Group: Support sustainability destination projects in Turkey and the Canaries
TUI Central Europe: Start to plant the first TUI forest in east Majorca
Achieved: TUI Deutschland has committed to planting 57,600 trees in the Llevante nature reserve in Majorca (over 12,000 planted to date)