Our aim is to make sustainable development tangible to each and every colleague within our business. We’ll do this by living our value of Responsible Leadership and involving and empowering our colleagues to take personal action in support of our company vision – Making Travel Experiences Special.
We communicate regularly about the progress we have made on our journey towards securing a sustainable future for our industry. We continue to build sustainability into our colleague inductions and training programmes, including development programmes for managers. Colleague volunteering is encouraged in many parts of our Company.
This year we can report:
Goal: Our sustainable development coordinators will have a thorough and growing understanding of sustainable development and will act as both internal and external ambassadors to promote TUI Travel’s activities. All of our colleagues will have a basic understanding of the issues to enable them to play a positive part in the Group’s commitments.
Board sponsor: Bill Logan, Group HR Director
"73% of businesses have training for colleagues on environmental and social issuesii"
Communication plays a key part in engaging our colleagues with sustainable development. We provide regular updates using Group, Sector and business communication channels (i.e. intranets and newsletters), to update colleagues about ongoing sustainable development activities, and to highlight colleagues’ contributions.
Each Sector of our Group has a sustainable development coordinator with a remit to develop and implement sustainable development strategy within their Sector. This year, the Sector coordinators have appointed a network of champions to support them in the delivery of Group and Sector sustainable development strategy. Our sustainable development coordinators work as a network across the Group, also staying in touch through a collaborative online platform, sharing best practice and research. Sector sustainable development coordinators work with a network of sustainability champions and Green teams to promote the issues to our colleagues, and to create opportunities for our colleagues to take action.
"75 senior managers took part in our leadership programme, working with an ecotourism business in Costa Rica"
TUI Nederland takes sustainable tourism to travel agents
Managers work on Ecotourism business in Costa Rica
Family Holiday Association
"2,000 colleagues attended TUI Deutschland’s Green Day"
"87% - the percentage of colleagues who agree that TUI Nordic is taking responsibility for the environment"
We have developed a number of core questions relating to Responsible Leadership and sustainable development that businesses and Sectors include in colleague opinion surveys. We also gather feedback from colleagues on sustainability issues through focus groups.
Our targets for colleague engagement focus on embedding our commitment to Responsible Leadership into our everyday processes, such as inductions, training courses and colleague communications. To read more about our policies (supporting diversity, reward & recognition and engaging our colleagues for long-term high performance) please see our Annual Report 2009.
"100 sustainability champions were appointed and trained in the Specialist & Emerging Markets Sector"
Our 2008/09 targets
How we performed
Our targets for 2009/10
Embed sustainable development into existing learning and development and internal communications strategies at Group, Sector and business level
Group: Include sustainable development into business inductions
Achieved: 56% of businesses with inductions cover sustainable development issuesii
Group: 65% of businesses to cover sustainable development issues in inductions
Group: Organise sustainable development colleague awareness raising initiatives at head offices and overseas
Group: Increase scores on our Leadership Voice colleague survey to 76% (responsibility on environmental matters) and 69% (responsibility in the local community)
Activity: Re-launch the Charity Day scheme - every year colleagues in the Activity Sector are given a day to work for a chosen charity
Group: Include sustainable development in Groupwide communications channels
Achieved: Sustainability was included in Grouwide and Sector communication channels (i.e. intranets and newsletters)
Group: Share best practice on internal communications and training for sustainable development
Achieved: Group and several Sector best practice sharing sites were developed and best practice presentations were delivered
99% of businesses communicate with colleagues on environmental and social issuesii
73% of businesses have training for colleagues on environmental and social issuesii
Develop and provide support for colleagues with direct responsibility for sustainable development
Group: Create network of champions with clear job descriptions and personal objectives where appropriate
Partially achieved:The majority of Sector sustainable development coordinators have set up a network of champions. Those who did not will develop theirs within 2009/10
75% of colleagues with direct responsibility for sustainable development have personal objectives on environmental and social issuesii
Group: Facilitate networking and skills development for Sector sustainable development co-ordinators and business sustainable development champions
Develop and provide sustainable development training for specific Groupwide audiences (senior managers, future leaders and International Management Trainees)
Group: Continue with Groupwide leadership programme
Achieved: 75 senior managers attended the leadership programme in Costa Rica
Group: Develop the Group Responsible Leadership programmeix, launching a project in Thailand in 2010/11 to work with a local community business to build business skills
Group: Incorporate sustainable development in the Management Trainee programme
Group: Include sustainable development in TUI Horizons training for future leaders
Achieved: Sustainable development was included in the TUI Horizon programme